Capture the request
An after-hours call, an incomplete referral, a coverage question—Verigence captures it from the channel you already use, in English or Spanish.
For home-health, DME & clinic operations
Turn scattered referrals and missed calls into staff-ready work—or stop cleanly when information is missing.
Verigence captures inbound admin work—after-hours calls, incomplete referrals, coverage questions—checks it against your rules, and hands your team one clear summary: what is present, what is missing, and who decides next. A person approves every step. Nothing is submitted on its own.
A person decides every stepFull audit trail on every requestStops instead of guessing
From call to approved next step
After-hours access workflow
Example only
Demo only
00:43
Live patient call
“Necesito una cita con mi doctora esta semana.”
“I need an appointment with my doctor this week.”
Verified intelligence
AI drafts the next action only after facts, rules, and staff gates are visible.
Patient asks
Appointment
Needed
This week
Language
Spanish
Call captured
Spanish appointment request
Facts verified
Identity, language, callback
Systems checked
Slot, coverage, referral rules
read-onlyStaff gate
Unclear policy waits
Evidence signed
Transcript and checks linked
Staff reviews before booking
Unclear rules become a review step, not an unsafe autonomous write.
Evidence saved
Booked or queued, with a record of why.
Every step keeps the call, extracted facts, connector mode, staff decision, and signed proof linked.
How it works
Three steps, with a person at the end.
Verigence sits between the inbound request and your staff. It captures, organizes, and checks—then hands the decision to a human, every time.
Organize & check
Facts are extracted and checked against your rules. What is present, what is missing, and what is uncertain land in one staff-side summary.
A person decides
Your staff sees the summary, the sources, and the recommended next step—then approves, edits, or stops the work. Nothing is sent without a human.
The staff-side packet
The packet your staff actually works from.
One view per request: what is present, what is missing, who owns it, and the decision waiting on staff. The evidence sits right beside it.
Post-acute DME readiness packet
Synthetic example: CPAP setup is queued for staff review because the signed order is missing. Staff remains the decision owner.
Needs staff approval
- Request
- CPAP setup after discharge
- Missing item
- Signed order
- Owner
- DME intake lead
- Decision
- Queued for staff review: required document missing
Evidence preview
Summary
Synthetic referral and readiness facts
Rule checks
Available DME requirements applied
Action history
Captured, checked, waiting for review
Result
No submission or writeback performed
Before and after
A cleaner queue, with uncertainty still visible.
An illustrative scenario—what changes in the daily queue, not a promised result.
Before Verigence
Blocked
- Incomplete referrals
- Loose fax follow-ups
- No clear owner
After Verigence
Needs staff approval
- Readiness packets
- Precise safe stops
- Clear owners and next steps
Workflow demos
Start with the workflow that hurts most.
Open the staff-side brief first. Guided click-through leads; voice is optional.
Demo data only
Demo available
After-Hours Access
Patients call after staff leave. By morning, your team has voicemail, unclear urgency, and no clean next step.
Verigence captures the request, pulls out key facts, checks your clinic rules, and prepares a staff-ready follow-up packet.
Primary Care
Family Medicine
All Practices
Missed calls
3–5 minutesAccess Coordinator
Demo data only
Demo available
CPAP / DME Readiness
CPAP and DME requests stall when documents, coverage details, and review ownership are scattered across calls and portals.
Verigence captures the request, checks what is known, identifies missing readiness items, and prepares a staff-review packet.
Sleep Medicine
Pulmonology
DME
Document readiness
5–7 minutesReferral / DME Coordinator
Demo data only
Demo available
Eligibility Verification
Coverage ambiguity slows the front desk and creates follow-up work when required details are missing.
Verigence organizes known coverage facts, flags missing details, and prepares a review-ready eligibility packet.
Primary Care
Billing / RCM
All Practices
Eligibility
3–5 minutesEligibility Specialist
Prove one workflow in 30 days.
Measure the current backlog, start with synthetic or de-identified examples, review weekly evidence, and make an expand-or-stop decision.
See a Live DemoHave a different staff queue problem?
Tell us what is stuck and which staff role reviews it today.
Talk to usHuman in the loop
How we keep staff in control.
Verigence is built to draft and organize, never to act alone. These are not disclaimers tucked in the fine print—they are the product.
Staff owns the decision
Every workflow ends at a human review step. Verigence drafts and organizes; your team approves, edits, or halts.
Sources, not confidence
Each fact carries its source. When required information is missing, the workflow stops and says why—instead of guessing.
No autonomous action
Verigence never submits, writes back, or contacts a payer on its own. Output is staff-ready, not system-finalized.
Built in the open
Honest about what is live, gated, and next.
We publish our maturity the same way we publish evidence. Here is exactly where each capability stands today—no inflation, no hidden roadmap.
- Synthetic CPAP/DME readiness demo and staff-side summary
- Operator-visible sessions, call search, recording reference, and scenario outcomes
- Staff review queues for booking, referral, and follow-up exceptions
- Live voice browser path for demo-safe scenarios
- athenahealth/Stedi connector validation
- Eligibility, SMS, and writeback paths behind tenant, product, BAA, and approval gates
- Production PHI workflows pending eligible services, BAAs where required, and customer compliance signoff
- Field-level document provenance, calibrated halt evaluation, and caregiver-authority state
- Autonomous payer-call automation
Validating next with partners
Field-level source proof
Tie each readiness fact to the exact document passage, rule version, and extraction event behind it—so staff can trust it at a glance.
Correct-halt evaluation
Measure whether the system stops for the right missing evidence, not just whether it finishes the task.
Caregiver authority
Represent who may receive information or act for an older adult before any communication or workflow step proceeds.