Overview
Verigence is operated by Verigence. This policy explains what personal data we collect, why we collect it, and the controls you have. It applies to the Verigence web app, the demo workspace, and the admin control plane.
We do not use customer data to train foundation models. Production data stays in the regions and boundaries set out in your agreement.
Data we collect
In the demo workspace we capture audio, transcripts, tool-call traces, and generated artifacts so you can review what the agent did. Demo data is marked as simulated and retained on a short window by default.
In production deployments we process the inputs and outputs you send through the API: audio streams, transcripts, structured events, and the metadata required to operate voice workflows (session identifiers, timestamps, model and latency telemetry).
How we use data
We use data to operate the service, diagnose issues, improve quality, and meet contractual commitments. Sensitive data paths (PHI, financial identifiers) are governed by the retention profile and BAA terms in your agreement.
Retention
Retention windows are set per scenario. Default is 7 years for audit artifacts; shorter windows are applied to raw audio and transient work product. Contract exit deletion is explicit and covered in the MSA.
Your rights
You may request access, correction, or deletion of personal data through the contact channel below. Export is available per contract scope; requests are handled within 30 days.
Contact
Privacy questions go to [email protected]. For procurement or vendor review use the compliance page.